By booking with Sovee’s Sweets, you agree to the policies below. These guidelines ensure a smooth and professional experience for your event.

Payments & Deposits

• A 25% non-refundable retainer is required at the time of booking to secure your date.

• A second 25% payment is due 4 weeks before the event.

• The remaining 50% balance is due 1 week before the event date.

• A $25 late fee applies for every 2 weeks a payment is overdue.

• If the final balance is not paid 1 week before the event, the booking will be considered terminated, and all payments made are non-refundable.

Cancellations & Refunds

• If a client cancels, we refund everything except the non-refundable deposit, as long as notice is given.

• Bookings cannot be cancelled within 1.5 months (6 weeks) of the event date.

• If no notice is given (same-week cancellation, event no-show, or day-of cancellation), no refund will be issued.

Rescheduling

• Rescheduling requests must be made at least 4 weeks prior to the event date.

• Rescheduling is subject to availability and not guaranteed.

• Events cannot be rescheduled within the last 4 weeks.

Changes & Add-Ons

• Add-ons or quantity increases may be requested up to 4 weeks before the event.

• Any additions will be reflected in the final balance.

• Reducing quantities after booking is not permitted.

Set-Up & Responsibility

• Sovee’s Sweets provides our own table for setup.

• Clients must ensure the venue provides reserved parking, sufficient space, and elevator access (if needed).

• After setup is complete, Sovee’s Sweets is no longer responsible for dropped items, guest interference, heat, wind, or accidental damage.

• Any damage to display items, stands, props, acrylics, florals, or décor will be charged at full replacement value.

Plates & Serving Materials

• All desserts are handheld.

• Plates and cutlery are not provided by Sovee’s Sweets.

• If plates are required, clients must request them directly from the venue.

Photography & Social Media

• Sovee’s Sweets photographs all dessert tables for portfolio and promotional use.

• Guests may appear in the background unintentionally.

• If you do not want guests photographed, you must tell us before the event.

Allergies & Dietary Information

• All products are 100% halal.

• Desserts may contain or come into contact with nuts, gluten, dairy, soy, or other allergens.

• Clients are responsible for informing guests of allergens.

• Sovee’s Sweets is not responsible for allergic reactions or undisclosed dietary needs.

Travel, Parking & Access

• Travel fees are included in all packages.

• Clients must ensure our team has free or reserved parking and elevator access during setup and teardown.

Portion Estimates

• Serving ranges are estimates based on typical consumption.

• Sovee’s Sweets is not responsible for shortages if guests consume more than expected.

Final Agreement

By booking with Sovee’s Sweets, you confirm that you have read, understood, and agree to all policies listed above.